Worst Airline ever?!?! Lost my baggage in Charlotte NC, February 6 just after supplying it (as well as my spouse’s) to 2 attendants for the baggage belt for returning travellers. Hers arrived in on our flight, mine did not. Now eleven days afterwards and immediately after getting undergone telephone hell and many pretty non caring persons, I have had no Get in touch with from anyone. The normal solution is “we are still seeking to locate your luggageâ€. Their questionnaire and all types have been despatched to Baggage Declare department but not one person genuinely seems to be interested in performing something to relieve their challenges.
I wished to take a second to connect with out the fantastic shopper service Connie Sanders in the Dallas Place of work gave my wife and I in an incredibly annoying circumstance. Connie went earlier mentioned and outside of to be certain we had been looked after and her amount of attention to fixing our hassle loaded working day was remarkable, she solitary handedly restored my faith in the Corporation and she deserves congratulations for the get the job done that she does.
I've flown your airline 2 moments in the final twelve months and experienced one particular person that actually works for me to fly last 7 days on a non stop flight you men can’t even receive a non halt flight in time.
American Airways has the worst buyer service of all Airways I've Utilized in my 63 a long time. My spouse’s anniversary earrings have been stolen from her suitcase on June 20, 2013 and Purchaser service has REFUSED to Speak to us back soon after reporting the thief the working day it transpired.
American Airways,i am so dissatisfied !!! I'd this kind of difficult time with my disabled youngster!! You missing my stroller seat belt, i needed to wander each of the way within the airport Keeping my four many years old daughter…and after standing a single hour within the baggage assert they instructed me to contact your buyer service ,guess what? They might’nt do just about anything!! it proceeds? unbelievable!!!
I needed to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to a great deal of hassle to locate me Yet another flight also to reroute my baggage. Gary was pleasant and helpful and tranquil, and I actually appreciated how tough he worked to help me.
I used to be striving to purchase ticket for fifteen year outdated son and couldn’t use Site for he was regarded as small. I called consumer service and he or she assisted me with airline obtain. I exclusively asked if I necessary to terminate if I could in just 24hours. This attendant stated Of course. I learned 4 hrs later the reason son would wish to fly was cancelled. I called back again to terminate the flight the attendant instructed me I couldn’t cancel flight and it had been a nonrefundable ticket. I instructed her scenario as mentioned earlier mentioned she said she couldn’t do everything. I requested to get a supervisor, I got 1 and described the situation, she claimed I couldn’t this article cancel it and obtain my a refund she was really rude and hung up on me. I known as back to inquire for one more supervisor and as I used to be speaking with this supervisor she educated me that the final supervisor said in her document I refused voucher. What at any time a voucher was I wasn't even sure. Then next supervisor advised me what she believed. And so the flight wasn’t cancelled considering that she stated to attend a pair days just before I make my closing selection and she or he would wave switching cost to take action And that i shouldn’t have any issues.
I scheduled our household trip to Cancun by way of Orbitz (there were five of us). Whilst sitting down within the gate in Pittsburgh, PA I chose to strategy the desk to inquire about upgrading my spouse and I to top quality. I had been surprised to understand that “my ticket†disallowed me to up grade, and wasn’t presented a explanation and was explained to it doesn't matter what value I was ready to fork out I couldn’t enhance. What was shocking is the fact there ended up getting 6 unused top quality seats offered. Same matter happened on the best way again from Cancun to Pittsburgh. Straight by flight equally strategies with only two seats in top notch getting used on the way in which again.
Nonetheless wanting to find somebody to help me with my concern. Have sent a information to the AA web-site having a reaction that designed no sense. Have known as and been instructed to ship the concept. I attempted to response for the message that created no sense And that i gained an e-mail back stating that the e-mail handle I responded to isn't is use.
I have also created about my luggage currently being scraped up and harmed…. I come to feel just as if I'm due some payment, and also a refund of $fifty for my travel…. I'm a individual lady, but I do hope an individual contacts me soon concerning this….
March 25 I flew from Austin to Ft Myers using a plane improve In Charlotte. When booking my flight I asked for wheelchair assistance. Needed to hunt just one up in Austin. Was taken to gate 2hours ahead of time but was certain there could well be assistance for boarding. Gate was altered with no 1 at he desk could come across no support, and with wonderful problems proceeded to new gate. Once again no support in boarding.
I have tried using reserving flights from Charlotte ,NC to Tobago. I'm unable to guide these flight on yours or US Airs Internet websites,nevertheless I am able to reserve them on Expedia and Travelocity. I didn’t need to e-book these by using a second get together.
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My flight was extremely enjoyable. I'd an Loss of life in my loved ones and return property on Thursday morning. So with that I known as client service and inquire if I could get an flight again two days early. I had been informed that it might Expense me 600 over my unique return ticket.